Privacy Policy
Introduction
WHMDeskCloud (WHMDC) (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, register for an account, or use our services.
Information We Collect
We may collect and process the following categories of information:
- Account information – such as name, email address, company name, and login credentials when you register or purchase a licence.
- Technical information – including IP address, browser type, device information, and operating system.
- Usage information – limited data relating to how our website, licensing system, or update services are accessed.
- Support communications – information you provide when contacting us for support or enquiries.
How We Use Your Information
We use personal data for the following purposes:
- To provide, manage, and maintain licences and related services
- To respond to enquiries and provide customer support
- To communicate service-related notices and updates
- To send marketing communications where you have provided consent
- To monitor and improve our website and services
- To comply with legal and regulatory obligations
Legal Basis for Processing
We process personal data in accordance with UK GDPR under one or more of the following legal bases:
- Performance of a contract
- Legitimate interests (such as operating and improving our services)
- Compliance with legal obligations
- Your consent, where required
Software Data
WHMDC is installed and operated on your own server environment. We do not access, collect, or process the data stored within your WHMDC installation. For licensing and update purposes, the Software may make automated API requests to our licensing servers to validate licence status. These requests are limited to technical and licence-related information and do not include access to, or transmission of, customer content or data stored within your installation.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
Data Protection & Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure.
Third-Party Services
We may use trusted third-party service providers (such as hosting, licensing, analytics, or email providers) to operate parts of our services. These providers process personal data only on our instructions and in compliance with applicable data protection laws.
Your Rights
Under UK GDPR and applicable data protection laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Object to or restrict processing
- Request data portability
- Withdraw consent where processing is based on consent
Cookies
We use cookies and similar technologies to enhance user experience and analyse website usage. You can control cookies through your browser settings. For more information, please refer to our Cookie Policy.
Contact
If you have questions about this Privacy Policy or how we handle personal data, please contact us at [email protected].
