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Frequently Asked Questions

Need something cleared up? Here are our most frequently asked questions

General FAQs

Everything you need to know about the product and how it works. Check the Friendly team.

What is WHMDC?

WHMDC is a next-generation billing and automation platform built specifically for hosting providers. It's a self-hosted alternative to WHMCS that gives you complete control over your billing, client management, and automation without the bloat.

Built on PHP 8+ with zero dependencies, it includes comprehensive features covering everything from passwordless login to advanced reporting, domain management, and support tickets.

How is WHMDC different from WHMCS?

WHMDC is built from the ground up with modern PHP, zero dependencies, and a focus on what hosting providers actually need. We've cut the fluff and kept the power.

Key differences:

  • Pure PHP 8+ code - no Composer, no frameworks
  • Self-hosted with complete control
  • Transparent pricing - no hidden costs
  • Modern features like passwordless login built-in
  • British-built and homegrown in the UK

Is WHMDC self-hosted?

Yes. WHMDC is completely self-hosted. You install it on your own server, you own your data, and you have full control. No cloud lock-in, no vendor dependency.

What are the system requirements?

WHMDC requires:

  • PHP 8.0 or higher
  • MySQL 5.7+ or MariaDB 10.3+
  • Web server (Apache or Nginx)
  • Standard PHP extensions (PDO, MySQLi, GD, etc.)

That's it. No Composer, no Node.js, no complex dependencies.

Billing FAQs

Everything you need to know about the billing and invoices. Can't find an answer? Please chat to our friendly team.

What's included in the pricing?

Every plan includes everything. All features, full access to the core program, priority support, regular updates, and unlimited clients, invoices, and services.

There are no feature restrictions, no per-client charges, no transaction fees. What you see is what you get.

Do you offer discounts for annual plans?

Yes. See our current pricing page for the latest discounts.

View Pricing

What's your refund policy?

We offer a 14-day money-back guarantee. If you're not completely satisfied, we'll refund every penny. No questions asked.

Can I change my billing cycle later?

Yes. You can upgrade or change your billing cycle at any time. Contact us and we'll sort it out.

Features & Functionality

Learn about the powerful features and integrations available in WHMDC.

What payment gateways are supported?

WHMDC includes built-in support for Stripe, PayPal, Revolut, GoCardless, Authorize.net, Braintree, Square, Skrill, 2Checkout and more. We also support bank transfers. See the integrations page for the full list.

Does WHMDC support domain management?

Yes. WHMDC includes comprehensive domain management with DomainSpark AI suggestions, real-time domain search, TLD pricing management, registrar integration (Namecheap, eNom, Domainbox, NameSilo, OpenSRS, ResellerClub), and full domain lifecycle management. See the integrations page for the full list.

Does WHMDC support multi-currency?

Yes. WHMDC supports multiple currencies including GBP, USD, EUR, and more, with automatic currency conversion and real-time rates.

What about security features?

WHMDC includes enterprise-grade security features:

  • Passwordless login (WebAuthn/Passkeys)
  • Two-factor authentication (2FA)
  • CAPTCHA protection (reCAPTCHA, hCaptcha, Turnstile)
  • FraudLabs Pro integration
  • IP banning and email domain restrictions
  • Support PIN system for client verification

Support & Updates

Information about our support services and how we keep WHMDC up to date.

What kind of support do you offer?

All plans include priority support. We're a small, dedicated team based in the UK, and we actually respond to support requests. No automated responses.

How often do you release updates?

We release updates regularly based on user feedback and industry needs. All updates are included in your plan - no additional charges, no premium features.

Can I request features?

Absolutely. We have a feature request portal where you can submit, vote on, and discuss feature ideas. Your voice shapes the future of WHMDC.

Visit Feature Portal →

Installation & Migration

Get help with installing WHMDC and migrating from other platforms.

How do I install WHMDC?

WHMDC includes a first-time installer wizard that guides you through the setup process. It's straightforward - upload the files, run the installer, and follow the steps.

Can I migrate from WHMCS, Blesta, ClientExec or WiseCP to WHMDC?

Yes. Migration tools and professional migration services are available. Our team can migrate your clients, services, invoices, and support tickets from WHMCS, Blesta, ClientExec or WiseCP to WHMDC. Contact us if you're planning a migration and we can help you through the process with minimal downtime.

Do you provide installation support?

Yes. If you need help with installation, we're here to assist. Contact our support team and we'll guide you through it.

Still have questions?

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